1. Service Areas

GlobalTransLane Logistics currently provides delivery services throughout California. We service all major cities including:

• Los Angeles and surrounding areas
• San Francisco Bay Area
• San Diego County
• Sacramento and Central Valley
• Orange County
• Riverside and San Bernardino
• All other California cities and towns

Contact us to verify service availability in your specific area.

2. Shipping Options

2.1 Same Day Delivery

• Available for orders placed before 2:00 PM PST
• Delivery within hours of pickup
• Priority handling and tracking
• Additional fees may apply

2.2 Scheduled Delivery

• Choose your preferred delivery date
• AM (8 AM - 12 PM) or PM (1 PM - 5 PM) windows available
• Advance scheduling up to 30 days
• Email/SMS notifications before delivery

2.3 Standard Package Delivery

• 1-3 business day delivery
• Economical pricing
• Real-time tracking included
• Standard business hours delivery

3. Order Processing

3.1 Orders are processed Monday through Friday, 8:00 AM to 6:00 PM PST.

3.2 Orders placed after 6:00 PM PST will be processed the next business day.

3.3 Weekend orders placed on Saturday or Sunday will be processed on Monday.

3.4 We do not process orders on major holidays.

4. Pickup Services

4.1 We offer free pickup within our service areas for packages over 5 lbs.

4.2 Pickup times must be scheduled at least 2 hours in advance.

4.3 Someone must be present at the pickup location during the scheduled window.

4.4 Additional fees apply for same-day pickup requests.

5. Packaging Requirements

5.1 General Requirements

• All items must be properly packaged and secured
• Fragile items must be clearly marked
• Liquids must be in leak-proof containers
• Proper labeling with complete addresses required

5.2 Weight and Size Limits

• Maximum weight: 150 lbs per package
• Maximum dimensions: 108 inches in combined length and girth
• Oversized items require special handling and additional fees

6. Delivery Procedures

6.1 Our delivery personnel will attempt delivery during the scheduled window.

6.2 If no one is available to receive the package, we will:

• Leave the package in a secure location (if authorized)
• Attempt re-delivery the next business day
• Contact you to arrange alternative delivery

6.3 Signature may be required for valuable items.

6.4 Delivery confirmations are sent via email or SMS.

7. Tracking and Notifications

7.1 All shipments include real-time tracking.

7.2 Tracking numbers are provided upon order confirmation.

7.3 Notifications are sent at key milestones:

• Package picked up
• In transit updates
• Out for delivery
• Delivery confirmation

8. Delivery Restrictions

8.1 Residential Deliveries

• Standard delivery to front door
• Additional fees for inside delivery
• Evening deliveries available upon request

8.2 Commercial Deliveries

• Delivery to business address during business hours
• Loading dock delivery available
• After-hours delivery by special arrangement

9. Weather and Service Delays

9.1 We prioritize safety and may delay deliveries during:

• Severe weather conditions
• Natural disasters
• Road closures
• Civil emergencies

9.2 Affected customers will be notified of delays.

9.3 No additional charges for weather-related delays.

10. International Shipping

10.1 International shipping services are available for select destinations.

10.2 Additional documentation may be required.

10.3 Customs fees and duties are the responsibility of the recipient.

10.4 Contact us for international shipping rates and restrictions.

11. Contact for Shipping Inquiries

For questions about our shipping policy or specific shipments, contact us at:

GlobalTransLane Logistics
Shipping Department
(555) 123-4567
info@globaltranslane.com
Hours: Monday-Friday, 8:00 AM - 6:00 PM PST